Shipping Policy for Adventure Kookaburra
Last Updated: October 11, 2025

Adventure Kookaburra is committed to providing reliable and transparent shipping for customers worldwide. This Shipping Policy outlines how orders for clothing, accessories, and electronics purchased through our website https://www.adventurekookaburra.com/ (the "Site") are processed and delivered. Many products qualify for free shipping, as indicated on product pages and at checkout. As an Australian e-commerce and dropshipping business, Adventure Kookaburra complies with the Australian Consumer Law (ACL), which ensures reasonable delivery times and clear terms for Australian customers. Because we rely on third-party suppliers, logo producers, and shipping carriers, delivery times may vary significantly. This Policy forms part of our Terms and Conditions and applies to all orders.

1. Order Processing
Adventure Kookaburra processes orders within 1-3 business days after payment confirmation, subject to product availability and payment verification. As a dropshipping business, we rely on third-party suppliers and logo producers to prepare and fulfill orders, which may affect processing times. You will receive an email confirmation once your order is processed, including details about whether your order qualifies for free shipping. If there is a delay (e.g., due to supplier stock issues or logo production), Adventure Kookaburra will notify you promptly via email and provide an updated timeframe. For Australian customers, if processing delays cause an unreasonable failure to deliver, you may be entitled to remedies under the ACL, such as a refund or replacement.

2. Shipping Costs and Free Shipping
Many Adventure Kookaburra products qualify for free shipping, as indicated on individual product pages and at checkout. Free shipping applies to eligible products shipped to addresses worldwide, subject to conditions such as minimum order values or specific destinations, clearly displayed before purchase. Shipping costs for non-free shipping products are calculated based on the product, weight, and destination and are clearly displayed at checkout before you confirm your purchase. All prices are in Australian Dollars (AUD) and exclude applicable taxes (e.g., GST for Australian customers) unless stated otherwise. For all orders, customers are responsible for any customs duties, taxes, or fees imposed by their country, which are not included in the purchase price or shipping cost, even for free shipping orders. Adventure Kookaburra ensures total costs (including shipping where applicable and taxes) are shown at checkout to comply with ACL transparency requirements.
Free shipping orders use economy or standard shipping carriers selected by our suppliers and logo producers, which may result in longer delivery times within the estimated range. If express shipping is available, it will be offered at checkout for an additional fee.

3. Shipping Methods and Delivery Times
Adventure Kookaburra partners with third-party suppliers, logo producers, and shipping carriers to fulfill orders. Products are typically sourced from suppliers, customized by logo producers (e.g., for branding), and then shipped to you. This multi-step process means delivery times vary depending on the supplier’s location, logo production speed, carrier performance, and destination customs processes. Free shipping orders use economy or standard carriers, which may extend delivery times compared to express options. Estimated delivery times are provided at checkout but are not guaranteed due to these third-party dependencies. For all orders (domestic and international), delivery typically takes:

• 20-30 business days after processing for most products.

• Up to 90 business days for some products, due to complex supply chains, customization processes, or other factors.

Adventure Kookaburra makes reasonable efforts to ensure delivery within the estimated timeframe or a reasonable time if not specified, as required by the ACL. For Australian customers, if delivery fails due to Adventure Kookaburra’s error or an unreasonable delay by our suppliers or logo producers (beyond 90 business days for applicable products), you may be entitled to remedies under the ACL, such as a refund or replacement. Customers must provide accurate shipping information. Adventure Kookaburra is not liable for delays or losses caused by incorrect or incomplete addresses. If a product has an extended delivery time (up to 90 business days), this will be clearly noted on the product page and at checkout.

4. International Shipping
Adventure Kookaburra ships to many countries worldwide, with free shipping available for eligible products. International orders may incur customs duties, taxes, or fees, which are the customer’s responsibility and not included in the purchase or shipping cost, even for free shipping orders. Delivery times, including those up to 90 business days for some products, may be extended due to customs processes or other factors beyond Adventure Kookaburra’s control. The ACL applies to orders governed by Australian law (e.g., purchases by Australian consumers abroad). International customers may have additional protections under their local consumer laws, and we encourage you to review them.

5. Service Interruptions and Delays
Because Adventure Kookaburra relies on third-party suppliers, logo producers, and carriers, delays may occur due to factors such as stock shortages, production delays, natural disasters, carrier disruptions, or customs processing. Free shipping orders may experience longer delays due to economy carrier usage, particularly for products with up to 90 business days delivery. Adventure Kookaburra is not liable for delays caused by these external factors. We will notify you promptly via email if a delay occurs and provide an updated delivery estimate. For significant delays, you can contact us to discuss options, including cancellation if the order has not shipped. For Australian customers, if a delay constitutes a major failure under the ACL (e.g., an unreasonable delay beyond the estimated timeframe), you may be entitled to remedies, such as a refund or compensation.

6. Lost or Damaged Shipments
If your order is lost or damaged during shipping (including free shipping orders), contact Adventure Kookaburra at adventurekookaburra@gmail.com within 30 days of the estimated delivery date (or 90 business days for applicable products). We will work with the supplier, logo producer, or carrier to investigate and, if confirmed, provide a replacement or refund as appropriate. For Australian customers, the ACL guarantees remedies for lost or damaged goods, including refunds or replacements for major failures, regardless of whether shipping was free. You may need to provide photo evidence of damage to assist with the claim process.

7. Tracking Your Order
Where available, Adventure Kookaburra provides tracking information via email once your order ships. Free shipping orders or orders with extended delivery times (up to 90 business days) may use carriers without tracking to manage costs, particularly for international destinations. Contact adventurekookaburra@gmail.com for updates on your order status.

8. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or international regulations (e.g., electronics with batteries), even if they qualify for free shipping. Adventure Kookaburra will notify you at checkout if a product cannot be shipped to your location or if free shipping does not apply. If an order cannot be fulfilled due to restrictions or supplier issues, we will inform you promptly and issue a refund.

9. Changes to This Policy
Adventure Kookaburra may update this Shipping Policy from time to time. Changes will be posted on the Site with the updated date. Your continued use of the Site or placement of orders means you accept the changes.

10. Contact Us
For questions about this Shipping Policy, free shipping eligibility, or your order, contact:

• Email: adventurekookaburra@gmail.com

For Australian customers with concerns about their ACL rights, you may also contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or 1300 302 502.

Thank you for shopping with Adventure Kookaburra!